New package tracking system now in place

Business and Financial Affairs at Western Washington University has rolled out a new package tracking system.

The new system tracks, in real time, delivery of all packages and trackable letters (e.g. certified, registered) once they arrive at Western's Mail Services. The new system reflects Mail Services' ongoing commitment to improving customer satisfaction.

System improvements:

  • Increase delivery speed
  • Notify arrivals to students and staff via email
  • Enable a recipient to view package status on campus
  • Provide proof of delivery via electronic signature
  • Reduce missing packages

The new system services both university residence halls and campus departments. Packages can be searched by a customer’s tracking number on Western’s secure portal.

Western’s new mail tracking system will not track university department deliveries from private carriers, such as UPS, FED EX, DHL. They will continue to deliver directly to departments.

The campus community should always remember to notify vendors, retailers, publishers and correspondents of your most current mailing address which should include:

  • Recipients name (if applicable)
  • Department name
  • Building with room number
  • Mail Stop

Campus users – This is a great time to be sure your campus mail stop is correct! To continue timely delivery of all items, update your individual or department mail stop as soon as a change occurs.  It is up to each department and/or individual to maintain an accurate mail stop in Banner, and to inform all vendors/outside contacts of your correct mail stop. To change your Western office address, use the Employee Campus (OF) Address Update esign form.

Students who no longer live on campus – If you no longer live on campus, please update your mailing address (current local address) via Web4U under Personal Information.

Please contact Judi Magnuson, 360-650-3770, Manager, Mail Services, for questions.